Services Manager Ops Process
Core
Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives to elevate field execution and business performance.
Role type
Senior Operations Process Manager
Builds
Scalable operational solutions and process improvements for field services
Domain
Retail / Home Services Operations
Required skills
Operational process improvement, Data analysis, Cross-functional stakeholder management, Project management, Change management, Field operations strategy, KPI tracking, Business case development
Preferred skills
Lean Six Sigma, Agile methodologies, SQL, Google BigQuery, Tableau, Power BI, PMP certification
Technologies
SQL, Google BigQuery, Tableau, Power BI
Responsibilities
Develop and implement changes that improve overall services operations processes, Manage day-to-day processes related to areas of responsibility, Analyze fundamental components of problems and communicate correct course of action, Prepare and deliver high-level insights based on industry and consumer data, Provide guidance and training specific to area of expertise, Manage issues and roadblocks related to area of responsibility
Seniority
Senior, hands-on IC
