User Experience Director
Core
Lead a large UX organization of 20–30 designers and researchers to define and drive experience vision, influence product direction, and deliver measurable business outcomes across key domains.
Role type
Senior IC User Experience Director (Strategy & Leadership)
Builds
End-to-end customer experience strategies, journey maps, and holistic experience solutions for retail and digital products.
Domain
Retail / User Experience Strategy
Deliverable
product features
Required skills
Organizational leadership, strategic planning, stakeholder influence, data-driven decision making, talent development, agile environment management
Preferred skills
Experience leading leaders, defining end-to-end customer journey improvements, shaping strategic directions, managing high-performing teams
Technologies
None stated
Responsibilities
Monitor customer experience KPIs and metrics; Create and communicate comprehensive experience design strategies; Collaborate with partners to cast a broad vision of customer experience; Conduct competitive and comparative research to formulate points of view; Shape and support experience design leaders; Attract, retain, develop, and motivate experience design talent
Seniority
Senior, hands-on IC with leadership responsibilities
