Online Experience Analyst - The Company Store
Core
Analyze customer data and execute system changes to optimize digital customer experience, engagement, and conversion across the end-to-end journey.
Role type
Online Experience Analyst
Builds
Digital customer experience initiatives, promotional activities, and taxonomy updates
Domain
Retail / Digital Customer Experience
Deliverable
product features
Required skills
Data analysis, A/B testing execution, competitive research, user research, system change management, taxonomy management
Preferred skills
Project management across UX/IT/QA, agile/scrum collaboration, analytics goal setting, familiarity with Adobe Analytics, ContentSquare, review platforms (Bazaarvoice, PowerReviews, etc.), personalization platforms (Dynamic Yield, Optimizely)
Technologies
Adobe Analytics, ContentSquare, Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, Dynamic Yield, Optimizely, User Testing
Responsibilities
Perform ad hoc reporting and extract data from relevant systems; Analyze customer information to identify experience improvement opportunities; Execute system changes for promotional activity; Execute taxonomy changes to support onboarding and business changes
Seniority
Entry-level, individual contributor