Optimisation Manager
Core
Own and deliver the optimisation strategy and testing roadmap to improve commercial performance through cross-sell, upsell, and new product experimentation.
Role type
Senior IC optimisation manager (CRO/personalisation)
Builds
Personalisation capabilities, feature releases, and commercial journeys
Domain
Consumer services / E-commerce
Deliverable
production ML models | product features | dashboards & analysis
Required skills
CRO tools and platforms, targeted and personalised testing, conversion rate optimization, analytics tools, session replay tools, hypothesis definition, test lifecycle management, customer journey mapping, agile processes, data analysis, stakeholder reporting
Preferred skills
Experience in improving conversion rates, testing feature releases, working in cross-functional environments, managing multiple projects
Technologies
Heatmapping tools, session replay tools, CRO platforms
Responsibilities
Define test ideas and hypotheses, manage the full testing lifecycle from analysis to reporting, enhance personalisation capabilities, monitor conversion rate performance across commercial journeys, lead end-to-end optimisation and feature testing, lead quarterly customer journey mapping sessions
Seniority
Senior, hands-on IC