SCUK Financial Support Agent
Hybrid
Core
Support customers in financial difficulty by handling inbound and outbound calls to negotiate affordable payment plans and provide financial guidance.
Role type
Financial Support Agent (Call Center)
Builds
Payment plans and customer outcomes for Santander Consumer Finance
Domain
Consumer Finance / Motor Finance
Deliverable
client delivery
Required skills
telephone manner, negotiation, financial signposting, vulnerability identification, risk assessment, data accuracy, legislation awareness
Preferred skills
call centre experience, computer literacy, numeracy, planning skills
Responsibilities
Receiving and making calls to customers in arrears, negotiating payment plans, updating system records, administering customer agreements, identifying and escalating risks, adhering to Consumer Duty and regulatory guidelines