Bilingual Representative, Customer Experience
Core
Administrative and operational support for the Customer Excellence team, including meeting coordination, documentation, research, and unit exposure assessments.
Role type
Administrative support specialist (customer experience)
Builds
Internal documentation, reports, process flow diagrams, and training materials for the Customer Excellence function
Domain
Financial services / Customer experience
Deliverable
dashboards & analysis
Required skills
Data entry, research, documentation, meeting coordination, organizational skills, analytical skills, problem solving
Preferred skills
Bilingual Spanish, Microsoft Office proficiency, customer service experience
Responsibilities
Coordinate meetings and maintain minutes, develop and maintain documentation and reports, conduct research and share findings, assist in assessing unit exposures, process administrative tasks like scanning and copying
Seniority
Entry-level, generalist