Fraud Consultant – Early Shift Part Time | S1 | Fraud Operations | Swansea | 12 Month FTC
On-site · United KingdomNo visa sponsorship
Core
Answering customer calls regarding banking concerns and identified fraud issues to protect customers and the business from financial loss.
Role type
Fraud Consultant (Transactional Fraud Operations)
Builds
Customer support interactions and fraud resolution actions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active listening, relationship building, clear communication, fraud investigation basics, banking query resolution
Responsibilities
Answering incoming calls from customers with concerns, gathering detailed information on unique situations, providing clear advice without jargon, ensuring appropriate actions are taken to mitigate fraud risk, supporting customers with general banking queries.