Customer Service Consultant | S1 | Branch Banking | Glasgow Shawlands | 12 Month FTC
Core
Support personal banking customers face-to-face, via telephone, and video to help them manage finances and adopt digital banking.
Role type
Customer Service Consultant (Branch Banking)
Builds
Personal banking services and digital banking adoption for retail customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
multi-channel customer service, financial product knowledge, team collaboration
Responsibilities
Support customers across face-to-face, telephone, and video channels; Help customers build confidence in using digital banking services; Understand customer needs and proactively identify suitable products; Resolve customer queries efficiently; Build strong relationships through personalized service; Encourage digital self-service adoption; Collaborate with colleagues for consistent experience; Identify opportunities to improve service delivery.