MEX Gte Transaccional

Colima, MX💼 Full-time🗓 2026-09-29

Core

Manage operational incidents, service requests, and branch needs for a bank's branch network while monitoring service metrics and SLAs.

Role type

Transactional Manager (Branch Operations)

Builds

Operational support and service delivery for bank branches

Domain

Banking / Retail Banking Operations

Deliverable

dashboards & analysis

Required skills

Customer service, Sales, Banking operations, Office software, Internal banking systems

Responsibilities

Respond to branch operational incidents and service requests, Track service metrics and SLA compliance, Verify adherence to operational policies and procedures, Analyze trends and feedback to propose efficiency improvements

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About santander

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.