Application Support Manager, Asia Pacific
Core
Managing and coordinating supplier and internal relationships for critical business applications across Asia branches, acting as a liaison between local user groups and global teams.
Role type
Application Support Manager
Builds
Supports critical business applications for Markets and Banking areas across Asia branches
Domain
Banking / Core Banking Systems
Deliverable
client delivery
Required skills
Change management, project execution coordination, release management, risk escalation, runbook preparation, post-production support, UAT execution, supplier relationship management
Preferred skills
Knowledge of Santander core banking applications, corporate banking business models
Technologies
Santander core banking applications
Responsibilities
Coordinate project execution with Madrid for changes; Provide weekly and monthly release reports; Escalate and follow up on project risk application issues; Define release content based on service request backlog; Supervise and prepare runbooks for GO-Live activities; Execute Change Management activities including training and UATs
Seniority
Mid-level, hands-on management
