Call Support Associate
Core
Deliver timely responses to phone and email inquiries from independent distributor partners, sales managers, and DSD operations personnel while managing order processing and system support.
Role type
Associate-level customer support specialist (CPG distribution)
Builds
Order management and settlement processes for independent distributors
Domain
Consumer Packaged Goods (CPG) / Distribution Operations
Required skills
Microsoft Office proficiency, database management (SAP), order management, integrity reporting, IDOC troubleshooting, communication, organization, multitasking
Preferred skills
DSD operations experience, IDP support experience, system implementation support, cross-functional operational support, Spanish language ability
Technologies
SAP, ServiceNow, Microsoft Office, database systems
Responsibilities
Process and support DSD plant or IDP setup changes; Initiate plant closes to ensure route orders process correctly; Audit transactions daily through integrity reports; Correct IDOC errors, interface errors, and open orders; Support independent distributors with order management and issue escalation; Test, support, and implement new systems and process changes
Seniority
Associate, individual contributor