IDP Call Support Associate
Core
Provide operational support and customer service to Independent Distributor Partners (IDPs) regarding order management, plant setup/closes, and system issues.
Role type
Associate-level operational support specialist (CPG distribution)
Builds
Order processing workflows, distributor support systems, and operational continuity for sales and distribution teams
Domain
Consumer Packaged Goods (CPG) / Distribution Logistics
Deliverable
product features (operational workflows & support systems)
Required skills
database management, order processing, error troubleshooting, communication, attention to detail, Microsoft Office proficiency
Preferred skills
DSD operations experience, IDP support experience, system implementation support, Spanish language ability
Technologies
SAP, ServiceNow, Microsoft Office, database systems
Responsibilities
Respond to phone and email inquiries from IDPs and sales managers; process IDP setup changes and plant closes; audit transactions and correct interface errors; support order management and settlement; document work processes; provide holiday and weekend coverage
Seniority
Associate, hands-on IC
