Director, Workplace Experience
Core
Own and advance the enterprise Digital Employee Experience (DEX) strategy to ensure employees effectively engage with collaboration, productivity, and support services across corporate, manufacturing, and remote environments.
Role type
Director, Digital Employee Experience (DEX) & Workplace Services
Builds
Enterprise employee experience platforms, service desk operations, and support service outcomes
Domain
Corporate IT / Employee Experience / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Digital Employee Experience (DEX) leadership, Service Desk management, IT Service Management (ITSM), site support oversight, executive stakeholder engagement, change management, experience metrics definition, portal/intranet UX design
Preferred skills
Distributed/manufacturing environment experience, DEX measurement expertise, self-service automation, enterprise technology adoption leadership
Technologies
Service Desk platforms, Employee Portals, Intranet systems, MSP tools
Responsibilities
Define enterprise DEX strategy aligned to business outcomes; Own end-to-end employee journeys for collaboration and support; Provide leadership for Enterprise Support, Experience Platforms, Service Desk, and Digital Skilling teams; Ensure strong ITSM practices across employee-facing services; Own experience-layer platforms (portals, intranet) for usability and discoverability; Drive improvements to request flows and self-service experiences; Manage executive technology experience and white-glove support; Track experience metrics (satisfaction, adoption, friction) and prioritize improvements; Align workplace services with security, privacy, and compliance standards; Communicate strategy and performance to senior leadership.
Seniority
Director, managing 18-person team with 3 direct reports
