Salesforce Business Analyst
Core
Translate business needs into Salesforce configurations and technical requirements to support commercial processes and data management for the Asia Pacific region.
Role type
Salesforce Business Analyst (Configuration & Solution Design)
Builds
Salesforce Sales, Service, and Experience Cloud configurations, integrations, and data models
Domain
Life Sciences / Medical Devices / CRM
Required skills
Salesforce configuration, user story creation, fit-gap analysis, data model design, Flow automation, API integration, Agile delivery, Jira, data quality troubleshooting
Preferred skills
Service Cloud, Experience Cloud, Salesforce AI (Einstein/Agentforce), Tableau, regulated industry experience, GxP knowledge
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Apex, LWC), Jira, ServiceNow, Tableau, ERP systems
Responsibilities
Configure Salesforce objects, fields, and automation; define technical requirements for developers; run fit-gap analysis; support UAT and production deployment; manage incidents and root cause analysis; create solution documentation
Seniority
Mid-level, hands-on IC
