Customer Service Supervisor
Core
Process sales orders, manage customer inquiries, and coordinate with supply chain and finance teams to ensure on-time delivery and data accuracy for a global ingredient company.
Role type
Customer Service Supervisor
Builds
Sales order processing and customer service operations
Domain
Food ingredients / Supply chain
Required skills
SAP, Microsoft Excel, order processing, customer communication, supply chain coordination, data accuracy, financial compliance
Preferred skills
Continuous improvement (CI) projects, problem-solving
Technologies
SAP, Microsoft Excel
Responsibilities
Process sales orders with SAP system, Communicate with customers and sales team to achieve OTIF targets, Coordinate with supply chain and production teams, Ensure data accuracy for pricing and customer master data, Support finance on account receivables and payables, Improve customer satisfaction with continuous improvement projects
Seniority
Mid-level, hands-on IC