Consumer Care Associate Business Services Analyst
Core
Partner with cross-functional teams and external agencies to investigate, document, and resolve consumer and customer product concerns and inquiries while driving continuous improvement in Consumer Care operations.
Role type
Business Services Analyst (Consumer Care)
Builds
Processes, reporting, and consumer experience improvements for third-party contact center partners.
Domain
Food & Beverage / Consumer Care Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, critical thinking, problem solving, process improvement, project management, conflict resolution, Salesforce, business intelligence tools
Preferred skills
Agile environment experience, cross-functional collaboration, travel readiness
Technologies
Salesforce, business intelligence tools
Responsibilities
Investigate and resolve consumer product concerns, monitor and improve third-party contact center quality, develop and train processes, track and analyze consumer contacts and trends, translate data into business insights, manage projects for new processes and tools.
Seniority
Associate, individual contributor
