Practice Assistant II – MGH Back Bay Healthcare Center
Core
Welcome patients and support check-in, check-out, scheduling, and appointment records for a busy clinical practice.
Role type
Practice Assistant II (Administrative)
Builds
Patient registration, appointment scheduling, and office communications for MGH Back Bay Healthcare Center.
Domain
Healthcare administration
Deliverable
product features
Required skills
Patient check-in and check-out, Scheduling and appointment records, Call answering and message taking, Document scanning and records maintenance, Billing forms processing, Co-payment assistance, Microsoft Office proficiency
Responsibilities
Welcome patients and support check-in, check-out, scheduling, and appointment records; Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results; Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed; Support office communications, records, mail, faxes, forms, schedules, and other administrative needs; Serve as an EPIC resource for scheduling, registration, and billing; Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.