Technical Support Engineer III (CONUS)
Core
Provide remote technical assistance and resolve hardware/software issues for F5 products and services for Federal customers.
Role type
Senior IC Technical Support Engineer
Builds
Production support resolutions for F5 network security and application delivery products
Domain
Cybersecurity / Network Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting complex network environments, Data analysis, Customer relationship management, Technical documentation, Case prioritization, Escalation management
Preferred skills
Internetworking/data center operations, WAN operations, Network protocols, TCP/IP, OSI Model, UNIX/Linux, VMware, Network Security, Salesforce Service Cloud
Technologies
F5 products, DNS, Open SSL, Cryptography, virtualization, TCP/IP, OSI Model, UNIX, Linux, Redhat, VMware, Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, Windows OS, Salesforce Service Cloud
Responsibilities
Troubleshoot and resolve hardware and software issues on F5 products, Communicate status and plan-of-action to customers, Manage case escalations to tier 3, Maintain high schedule adherence, Perform additional projects as required
Seniority
Senior, hands-on IC
