German-Speaking IT Support- Nightshift Wroclaw
Hybrid
Core
Troubleshooting, diagnosing, and correcting IT-related technical issues for clients via telephone, guiding them to restore functionality, and escalating complex issues.
Role type
IT Support Specialist (Nightshift)
Builds
Restored client system functionality and resolved service requests
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT troubleshooting, telephone support, MS Office Suite, Windows environment, analytical mindset, multilingual communication (English & German)
Preferred skills
Experience in customer service, familiarity with knowledge base management
Responsibilities
Troubleshoot and diagnose IT technical issues, guide clients through restoration steps, escalate issues to Level 2, coordinate service requests, collaborate on problem-solving, update knowledge base
Seniority
Individual Contributor
