Assistente de Suporte Técnico de Service Desk - Campo Grande - MS
Core
Provide first-level technical support to end users and external clients via phone, chat, and email, including troubleshooting, software installation, and hardware configuration.
Role type
Level 1 Service Desk Technician
Builds
IT support services for internal users and external clients
Domain
IT Support / Service Desk
Required skills
Operating systems knowledge, Microsoft Office Suite, basic networking, desktop and printer installation/maintenance, software installation and configuration, remote maintenance, virus scanning, email account configuration
Preferred skills
Organization and methods, negotiation, communication, relationship building, multitasking
Technologies
Microsoft Office, Windows, Network protocols, CMD