Service Delivery Manager - Infrastructure Operations, Workload Automation & Incident Response
Core
Lead managed infrastructure and workload automation services, providing operational leadership for an Incident Response Team (SRE function) and enterprise job-scheduling platforms.
Role type
Senior Service Delivery Manager (Infrastructure & Automation)
Builds
Managed service delivery for enterprise infrastructure, workload automation, and incident response operations.
Domain
IT Infrastructure, Workload Automation, Site Reliability Engineering (SRE), Cloud Services
Required skills
IT infrastructure operations, workload automation (Control-M, AutoSys, Tivoli), SRE practices, incident response leadership, team management, cloud platforms (AWS, Azure, OCI), backup and restore, database management, automation scripting, service governance
Preferred skills
Control-M System Administration, Infrastructure as Code
Technologies
Control-M, AutoSys, Tivoli, AWS, Azure, OCI, Windows, Linux
Responsibilities
Manage day-to-day delivery of infrastructure and automation services; lead Incident Response Team for monitoring and service restoration; ensure SLA/KPI achievement; identify automation opportunities to reduce manual intervention; partner with engineering for root-cause analysis and continuous improvement; manage client and stakeholder relationships; maintain operational readiness and staffing levels.
Seniority
Senior, hands-on IC with leadership
