IT Support Engineer
Core
Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Role type
Field IT Support Engineer
Builds
Customer service delivery for hardware, software, and network devices
Domain
IT Infrastructure / Enterprise Computing
Required skills
hardware installation, software installation, network support, preventative maintenance, system testing, problem escalation, SLA management
Preferred skills
technical certification, Associate Degree
Technologies
PCs, laptops, servers, network devices, AV rooms, peripherals
Responsibilities
Install and maintain PCs, networks, servers, and peripherals; provide software, hardware, and networking support; perform installs, moves, adds, and changes; test and certify systems; provide follow-up on problems or escalations; meet SLA requirements.
Seniority
Junior, 1-2 years experience