Field Engineer Technician - Santa Clara
Core
Provide hybrid end-user services support combining traditional field services with service desk functions for clients.
Role type
Field Engineer Technician (Hybrid Support)
Builds
ITSM workflows, incident resolution, and client support services
Domain
IT Services / End-User Support
Deliverable
dashboards & analysis
Required skills
Hardware troubleshooting, software troubleshooting, operating systems knowledge, advanced troubleshooting, case management, escalations handling, walk-up support, installation activities
Preferred skills
Technical certification, Associate Degree
Technologies
ITSM workflows, advanced tools
Responsibilities
Respond to incidents and service requests via phone, email, and walk-up channels; perform deskside break and fix; serve as primary point of contact for escalations; conduct high-level installation activities; collaborate with resolver groups and engineering teams.
Seniority
Mid-level (4-6 years experience)