Sr Tech Field Eng
Core
Provides full-range field engineering support for large/complex clients, taking complete ownership of onsite service activities including advanced maintenance and low-complexity installation.
Role type
Senior IC field engineering specialist
Builds
Onsite service delivery and client support for large/complex clients
Domain
IT Services / Field Operations
Deliverable
client delivery
Required skills
advanced maintenance, low-complexity installation, technical troubleshooting, systemic issue resolution, client service metrics reporting, process improvement
Preferred skills
technical certification, Associate Degree
Technologies
advanced tools
Responsibilities
Perform advanced-level maintenance on products, conduct scheduled installs, resolve client problems, provide technical feedback on equipment and processes, identify and resolve systemic team issues, contribute to client services metrics reporting, monitor technical and process issues
Seniority
Mid-level (2-4 years experience)