Sr Technical Service Desk Analyst -Level 2
Core
Provides Tier 1 and Tier 2 technical support, troubleshooting hardware/software, proprietary/COTS/Unisys applications, voice communications, network connectivity, printing, and remote access.
Role type
Senior Level 2 Technical Service Desk Analyst
Builds
Resolution of client incidents, requests, and queries
Domain
IT Support / Technical Services
Deliverable
client delivery
Required skills
Troubleshooting, root cause analysis, problem solving, analytical skills, communication (technical and non-technical), escalation management
Preferred skills
Technical certification, Associate Degree
Responsibilities
Support maintenance of hardware/software and applications, resolve complex issues with voice communications and network connectivity, identify root causes and escalate unusual problems, communicate resolution details to users, support L1 agents with day-to-day questions (via careerplan.io/jobs/REQ576295-1-sr-technical-service-desk-analyst-level-2-at-unisys)
Seniority
Mid-level (2-4 years experience)