Configuration Management Process Owner
Core
End-to-end ownership, governance, and continual improvement of the Configuration Management practice and CMDB capabilities to support reliable IT services.
Role type
Senior IC IT Service Management Process Owner
Builds
Enterprise ITSM processes, CMDB governance frameworks, and data quality controls
Domain
IT Service Management / IT Operations
Required skills
IT Service Management governance, CMDB lifecycle management, data quality assurance, process improvement, stakeholder leadership, policy interpretation, cross-process integration, ITSM platform expertise
Preferred skills
ITIL certification, ServiceNow CMDB/Discovery, SIAM/multi-supplier models, IT Asset Management, security controls, audit remediation
Technologies
ServiceNow, ITSM platforms, CMDB tools
Responsibilities
Own and improve Configuration Management processes and documentation; Define CMDB governance for item identification and lifecycle; Establish data quality criteria and oversee reconciliation/audit; Define KPIs and sponsor corrective actions; Lead continual improvement initiatives; Integrate with Change, Incident, and Asset Management; Chair governance reviews and resolve ownership issues; Partner on CMDB design and automation.
Seniority
Senior, hands-on IC
