Configuration Management Process Owner
Core
End-to-end ownership, governance, and continual improvement of the Configuration Management practice and CMDB capabilities to support reliable IT services.
Role type
Senior IC Configuration Management Process Owner
Builds
Configuration Management processes, CMDB governance frameworks, and data quality controls
Domain
IT Service Management / Enterprise Technology
Required skills
IT Service Management governance, CMDB lifecycle management, data quality assurance, process improvement, stakeholder leadership, policy interpretation, cross-process integration
Preferred skills
ITIL certification, ServiceNow platform experience, SIAM/multi-supplier delivery models, IT Asset Management, security controls
Technologies
ServiceNow, CMDB, ITSM platforms
Responsibilities
Own and improve Configuration Management processes and operating models; Define CMDB governance for item identification, classification, and lifecycle; Establish data quality criteria and oversee reconciliation and audit; Define KPIs and sponsor corrective actions; Lead continual improvement initiatives for process maturity and automation; Integrate with Change, Incident, and Asset Management practices; Chair governance reviews and resolve ownership issues; Partner on CMDB design, discovery, and automation requirements.
Seniority
Senior, hands-on IC
