ServiceNow Business Analyst - Associate Principal Service Management
Core
Lead end-to-end onboarding of operating companies into the Get Service operating model, acting as the primary liaison between business stakeholders, SMEs, and technical teams.
Role type
Associate Principal Service Management Business Analyst
Builds
Service catalog entries, resolver groups, operating models, and support structures for new operating companies
Domain
IT Service Management / Enterprise Service Management
Required skills
ITIL framework expertise, ServiceNow functional modeling, stakeholder management, requirements gathering, transition management, UAT coordination, hypercare support, governance reporting
Preferred skills
Experience with service onboarding, cross-functional team coordination, executive-level reporting (via careerplan.io/jobs/REQ575957-servicenow-business-analyst-associate-principal-service-management-at-unisys)
Technologies
ServiceNow, ITIL
Responsibilities
Lead onboarding of new operating companies into the Get Service model; Conduct discovery workshops and document business requirements; Design service models including service catalogs and resolver groups; Manage transition plans and track milestones; Coordinate User Acceptance Testing and go-live readiness; Facilitate training and adoption workshops; Monitor post-deployment stabilization and provide executive status reporting
Seniority
Senior, hands-on IC with strategic coordination