Agente de Soporte / Mesa de ayuda / Semibilingue / Bogota
Core
Answer moderately complex questions regarding hardware, software, client/COTS applications, and network/user administration while supporting L1 agents.
Role type
L1 IT Support Agent
Builds
Resolved incidents and service requests for client applications and infrastructure
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
problem solving, analytical skills, judgment, experience with hardware/software/network administration
Preferred skills
technical certification, Associate Degree
Responsibilities
Answer moderately complex questions, escalate complex problems to other teams or vendors, support L1 agents with day-to-day client incidents and queries
Seniority
Junior, 1-2 years experience