Senior Software Application Engineer – Dynamics 365 Support
Core
Senior escalation point for Dynamics 365, Power Platform, and Azure-hosted applications, managing complex incidents and driving process improvement.
Role type
Senior Software Application Engineer (Support/Incident Management)
Builds
Production support for Dynamics 365 Commerce, CRM, Case Management, Power Apps, Power BI, and Azure environments
Domain
Enterprise Software Support / Microsoft Dynamics / Cloud Infrastructure
Deliverable
client delivery
Required skills
Dynamics 365 (Commerce, CRM, Case Management), Power Platform (Apps, BI), Root Cause Analysis, Incident Management, ServiceNow, Azure, Mentoring, Process Improvement
Preferred skills
SAP integration, Power Automate, AI-enabled support solutions
Technologies
Dynamics 365, Power Platform, Azure, ServiceNow, Confluence, Jira
Responsibilities
Troubleshoot complex application, integration, and data issues; Perform root cause analysis and coordinate escalations; Manage incident triage and prioritization; Create and maintain SOPs and knowledge articles; Mentor junior engineers; Identify recurring issues and recommend automation initiatives
Seniority
Senior, hands-on IC with mentorship responsibilities