Dynamics 365 (D365) Software Engineer
Core
Build Dynamics 365, AI agent, and automation capabilities to simplify IT support and enable autonomous issue resolution for colleagues.
Role type
Senior IC Dynamics 365 Software Engineer (AI & Automation)
Builds
Production-grade contact centre, omnichannel, and AI agent solutions for enterprise IT support.
Domain
Enterprise IT Support, Contact Centre, Generative AI, Microsoft Cloud
Deliverable
production ML models
Required skills
Dynamics 365 (Customer Service, Contact Centre, Omnichannel, Dataverse), Microsoft Copilot Studio, Power Platform (Power Automate, Power Apps), C#/.NET, JavaScript/TypeScript, Azure Integration Services, API Design, CI/CD, Observability, Responsible AI practices
Preferred skills
Experience with agentic AI patterns, enterprise system integrations (e.g., ServiceNow), low-code/pro-code hybrid development
Technologies
Dynamics 365, Copilot Studio, Power Platform, Azure, ServiceNow, C#, .NET, JavaScript, TypeScript
Responsibilities
Engineer and enhance D365 Contact Centre and Omnichannel capabilities; Design AI-powered agents in Copilot Studio; Develop deterministic and AI-driven automation workflows; Build secure integrations with enterprise applications; Apply engineering practices for testing, deployment, and lifecycle management; Implement security, guardrails, and human escalation protocols; Use telemetry to troubleshoot and improve solutions.