Software Application Engineer – Dynamics 365 Support
Core
Support and enhance Dynamics 365, Power Platform, and Azure-hosted applications by troubleshooting issues, managing incidents, and performing root cause analysis.
Role type
Mid-level IC application support engineer
Builds
Production support for Dynamics 365 Commerce, CRM, and Case Management applications
Domain
Enterprise resource planning and customer relationship management
Deliverable
client delivery
Required skills
Dynamics 365 support, Power Apps, Power BI, root cause analysis, incident management, Azure environments, ServiceNow, Jira, Confluence
Preferred skills
Business process troubleshooting, integrations, data flows
Responsibilities
Investigate and resolve application and integration issues, manage incidents and service requests, document solutions and create SOPs, mentor junior team members
Seniority
Mid-level, hands-on IC
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