Agente de Mesa de Ayuda
Core
Provides first-line user support by guiding users through steps to restore functionality and troubleshooting hardware, software, and connectivity issues.
Role type
Junior Service Desk Agent
Builds
End-user service requests including software installation and administrative tasks
Domain
IT Support / Service Desk
Deliverable
client delivery
Required skills
Remote access tools, ticket management, escalation procedures, SLA adherence
Preferred skills
Knowledge base contribution, special project assistance
Responsibilities
Assist with first line user support, troubleshoot hardware/software/connectivity issues, escalate complex issues, coordinate service requests, manage ticket closure, comply with service desk policies, contribute to knowledge base
Seniority
Entry-level, <1 year experience
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