SMO Transition Lead – Principal Service Management
Core
Lead transition activities and oversee ITIL-based service support for complex outsourcing and managed services engagements.
Role type
Principal Service Management Lead (Transition & Service Delivery)
Builds
Outsourcing and managed service delivery operations for Government, Financial Services, and Commercial clients
Domain
IT Service Management (ITIL), Managed Services, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Transition management, ITIL service support, incident management, major incident management, change management, problem management, stakeholder management, risk management, governance reporting, cross-functional team leadership
Preferred skills
Master's degree, experience with complex transformation engagements
Technologies
ITIL frameworks, incident management tools, change management tools
Responsibilities
Define transition goals, milestones, and governance structures; coordinate cross-functional teams for onboarding; lead virtual teams for service delivery governance; serve as Major Incident Management lead for critical environments; provide executive-level operational updates and governance reporting; coach teams on incident management processes.
Seniority
Principal, hands-on IC with strategic oversight
