Experience Management Office - Proactive Engineer
Core
Analyze data from digital experience tools to identify challenges and implement automation remediations to enhance the digital employee experience.
Role type
Proactive Engineer (Business Analysis & Automation Implementation)
Builds
Automation scripts, remediation strategies, and process improvements for digital employee experience
Domain
IT Operations / Digital Employee Experience / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data analysis, Business analysis, Digital Experience Management tools, Endpoint troubleshooting (Windows/MAC), Excel, PowerPoint, Test scenario design, Documentation, Stakeholder collaboration
Preferred skills
PowerBI, ADO, Nexthink, SCCM/Intune/JAMF, Scripting languages
Technologies
ServiceNow, SCCM, Digital Experience Management tools, Nexthink, PowerBI, ADO
Responsibilities
Gather and analyze data from Digital Experience Management tools and ServiceNow to gain insights; Collaborate with Experience Leads to capture business requirements for digital employee experience; Act as a bridge between technical and non-technical stakeholders; Design and implement remediation strategies and automation solutions with the automation team; Create and execute comprehensive test scenarios for remediation initiatives; Develop and maintain documentation for workflows and standard operating procedures; Prepare and present monthly Experience Level Reports (XLR) to customers.
Seniority
Mid-level, hands-on IC
