Portuguese-Speaking Customer Service Representative (FUTURE OPPORTUNITIES)
Core
Troubleshooting, diagnosing, and correcting IT-related technical issues for clients globally, guiding them to restore functionality and escalating complex problems.
Role type
Customer Service Representative (IT Support)
Builds
Restored client system functionality and resolved service requests
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Fluent English, Portuguese (native/close to native), IT troubleshooting, MS Office Suite, Windows environment, analytical mindset, multitasking
Preferred skills
Experience in telephone technical support, familiarity with cross-functional team collaboration
Responsibilities
Troubleshoot and diagnose IT technical issues, guide clients through restoration steps, escalate to Level 2 support when necessary, coordinate service requests, collaborate on problem-solving, update knowledge base
Seniority
Individual Contributor