Proactive Engineer-Nexthink
Core
Analyze data from Digital Experience Management tools and IT systems to drive proactive improvements in the digital employee experience.
Role type
Senior Business Analyst / Proactive Engineer (Digital Experience)
Builds
Remediation strategies, automation scripts, and process enhancements for digital employee experience.
Domain
IT Operations / Digital Employee Experience / Business Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, Business analysis, Digital Experience Management tools, Endpoint troubleshooting (Windows/MAC), Excel, PowerPoint, Technical documentation, Test scenario design
Preferred skills
Nexthink platform expertise, Cross-functional collaboration, Process improvement methodologies
Technologies
Digital Experience Management tools, ServiceNow, SCCM, Nexthink
Responsibilities
Gather and analyze data from various IT sources to support decision-making; Translate business requirements into technical specifications; Collaborate with automation teams to design and implement remediation strategies; Create and execute test scenarios for automation initiatives; Develop and maintain standard operating procedures; Present Experience Level Reports to customers.
Seniority
Senior, hands-on IC