Workplace Manager
Core
Lead the team in forging lasting, open, and collaborative relationships with clients by delivering a unique and authentic experience at the site, focusing on operational excellence, safety, and compliance.
Role type
Senior IC Workplace Manager (Facilities Management)
Builds
Workplace experience soft services & workplace operations technical services for commercial real estate clients
Domain
Commercial Real Estate / Facilities Management
Required skills
Client relationship management, Space management via data analytics, Team leadership and coaching, Stakeholder engagement, Financial reporting and variance analysis, SLA and KPI management, Internal communication strategy, Site operations management
Preferred skills
Bachelor's degree, Experience managing sites >4000 sqm, Administrative logistics operation knowledge, Office software proficiency
Technologies
Office software, Data analytics tools
Responsibilities
Create client engagement strategies, Engage with guests and stakeholders, Embed a culture of empowerment in the FM team, Manage space management through data analytics, Develop client support/feedback initiatives, Ensure effective communications and reporting to clients, Evaluate service response time and analyze trends, Lead internal communication strategies, Champion monthly meetings with stakeholders, Drive the site team to meet KPIs and SLAs, Review monthly financial reports including accruals and variance analysis
Seniority
Senior, hands-on IC
