Service Desk Coordinator Trainer
Core
Design, develop, and deliver training programs tailored to department-specific skills, processes, and compliance requirements for a real estate services organization.
Role type
Service Desk Trainer / Learning & Development Specialist
Builds
Training materials, presentations, hands-on exercises, assessments, and job aids for service desk operations.
Domain
Commercial Real Estate / Service Operations
Required skills
Training delivery, content development, skills assessment, performance data analysis, onboarding, coaching, program evaluation, documentation, reporting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Design and deliver training on 2nd and 3rd shifts; Evaluate employee competencies and create development plans; Lead new employee orientation; Provide real-time coaching and mentoring; Monitor training effectiveness and refine methods; Collaborate with managers and HR on compliance and succession planning; Maintain training records and provide reports to leadership.