Scheduling Manager
Core
Forecast staffing requirements and create comprehensive schedules for engineers to meet KPIs, contractual obligations, and service level agreements while managing operational costs.
Role type
Senior Scheduling Manager (Workforce Management)
Builds
Optimal daily, weekly, monthly, and annual engineer schedules for multiple clients and contracts
Domain
Commercial Real Estate / Engineering Operations / Facilities Maintenance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Workforce management, Erlang models, staff optimization, KPI/SLA management, contract compliance, real-time monitoring, schedule adherence, resource allocation, contingency planning, reporting, data analysis
Preferred skills
Mitel Telephony, Omni-channel platforms, engineering/field service environment experience
Technologies
Workforce Management/Optimization tools, Mitel Telephony, Omni-channel platforms
Responsibilities
Create and maintain daily, weekly, monthly, and annual engineer schedules; Build optimal schedules based on forecasted workload demands, available headcount, KPI targets, and contractual requirements; Manage a team of up to 10 schedulers; Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques; Monitor schedule adherence in real-time and make necessary adjustments; Coordinate engineer allocation to achieve contractual service level objectives; Perform intraday schedule adjustments based on actual versus forecasted workload; Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance; Conduct analysis to identify scheduling inefficiencies and recommend improvements; Support the integration and implementation of new workforce management technologies; Collaborate with leadership to project future scheduling requirements and budgetary impact
Seniority
Senior, hands-on IC with team management
