Soft Service Supervisor
Core
Oversee soft services (Transportation, Cafeteria, Waste Management, Landscaping) and coordinate vendors to ensure a first-rate customer experience in GMP Manufacturing facilities.
Role type
Soft Service Supervisor (GMP Manufacturing)
Builds
Operational excellence in pharmaceutical/biologics manufacturing sites
Domain
Life Sciences / Pharmaceutical Manufacturing / Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (facility operations)
Required skills
Vendor coordination, GMP compliance, cGMP knowledge, ALCOA+ data integrity, SOP management, CAPA, QMS processes, cleanroom protocols, contamination control, pharmaceutical sanitisation, hazardous environment operation, regulatory audit support, incident investigation (RCA), safety risk assessment
Preferred skills
Facilities Management certification, Cleaning Operations certification, Workplace Safety & Health (WSH) certification, IFM service provider experience, SLA/KPI management
Technologies
None explicitly listed as tools/frameworks
Responsibilities
Plan and schedule preventive/corrective maintenance for GMP facility space; Coordinate with service providers for transportation, cafeteria, waste management, and landscaping; Perform daily site inspections for safety and compliance; Report safety and quality observations; Renew maintenance/service contracts; Ensure satisfactory completion of contractor work; Draft revisions of GMP services plant SOPs; Train vendors on data integrity and GMP; Handle employee facility requests; Manage end-user expectations; Prepare monthly management reports; Ensure compliance with governmental regulations; File service reports; Attend weekly site update meetings; Manage incident reports using RCA methodology; Conduct weekly/daily briefings with soft services supervisors
Seniority
Mid-level Supervisor (3-5 years experience, 2+ years supervisory)