Senior Helpdesk Executive
Core
Managing ground transport operations, including live trip tracking, vehicle deployment, and incident response for employees.
Role type
Senior Helpdesk Executive (Ground Transport Operations)
Builds
Operational reports, incident logs, and real-time transport status updates.
Domain
Commercial Real Estate / Ground Transport Operations
Deliverable
Dashboards & analysis
Required skills
Technology tool proficiency, organization, time management, prioritization, attention to detail, communication
Preferred skills
Kannada, Hindi
Technologies
GPS tracking tools, CCTV systems, security dashboards, mobile applications
Responsibilities
Receiving calls and emails to provide information to employees; Live tracking of inbound/outbound trips; Responding to negative app feedback; Updating clients on incidents, accidents, and delays; Assisting with high-priority medical requests; Cross-checking vehicle deployment and timings; Monitoring security dashboard alerts (e.g., geo-fence violations, speeding, SOS); Preparing daily/weekly/monthly reports (call logs, no-show, MIS, driver RTO); Maintaining lost and found and issue trackers.
Seniority
Senior, hands-on IC
