Soft Services Manager
Core
Support the Soft Services Director and Regional Facilities Directors in delivering comprehensive facilities and experience-focused services for the account team, encompassing soft services, facilities management, customer experience training, and overall operations.
Role type
Senior Soft Services Manager (Facilities & Workplace Experience)
Builds
Workplace experience programs, service delivery operations, and continuous improvement initiatives for client offices.
Domain
Commercial Real Estate / Facilities Management / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
Facilities management, hospitality services, real estate operations, vendor coordination, operational performance assessment, compliance and audit standards, cost reduction strategies, program development, change management, MS Office proficiency
Preferred skills
Workplace experience program development, customer experience training implementation, facilities management best practices, operational improvement initiatives, audit process knowledge, continuous improvement methodologies
Responsibilities
Collaborate on service delivery program development and execution; ensure excellence in office services, reception, guest services, meeting services, mailroom, and facilities; implement short and long-term projects for the client; recommend innovative programs to reduce operating costs and improve workplace experiences; engage in continuous improvement by leveraging internal and external resources.
Seniority
Senior, hands-on IC
