Customer Relation Executive
Core
Front-line representative responsible for guest/tenant interaction, complaint resolution, and maintaining public relations at a commercial real estate site.
Role type
Customer Relation Executive (Lobby Attendant)
Builds
Client experience and service delivery for commercial real estate assets
Domain
Commercial Real Estate / Property Management
Deliverable
client delivery
Required skills
complaint resolution, conflict management, stakeholder communication, inventory management, data entry, shift management, emergency response coordination
Preferred skills
hospitality background, MS Office proficiency, event management support
Responsibilities
Interacting with guests/tenants and addressing their needs, handling complaints and ensuring timely resolution, conducting daily site rounds and reporting lapses, managing lost and found procedures, coordinating with internal departments for service improvement, participating in site events and general maintenance oversight
Seniority
Entry-level to Junior, hands-on IC