Duty Manager- Soft Services Executive
Core
Managing day-to-day service delivery for facilities, security, housekeeping, and cafeteria operations at an Accenture site.
Role type
Senior IC facilities duty manager
Builds
Operational continuity for office services and client experience
Domain
Commercial real estate / Corporate facilities management
Deliverable
product features
Required skills
shift management, incident response, vendor performance tracking, security oversight, housekeeping quality control, cafeteria operations management, stakeholder communication, compliance with SLAs/KPIs, audit coordination
Preferred skills
knowledge of eFit tools (VMT, IMT), fire safety drill management, pest control coordination
Technologies
Siebel, VMT, IMT, Site Ops, Site Inspection tool, BGC, SMDRS, eFit
Responsibilities
Manage Helpdesk/Mailroom, Front Office, Security, Housekeeping, and Cafeteria operations during shifts; oversee vendor performance and quality; handle escalated issues and crises; conduct facility walkthroughs and snag reporting; coordinate with builder teams for estate management; manage staff grooming and training; execute fire drills and EHS practices.
Seniority
Senior, hands-on IC