Workplace Experience Services Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Experience Manager (Flex Model) serves as a strategic and operational resource supporting multiple client accounts to enhance service delivery, drive operational excellence, and elevate facility management experiences. This role executes Lite, Foundation or Elevate tier service models developed by the platform team and implements them consistently across assigned client portfolios. The position operates on a flexible commitment basis with remote work arrangements determined by client agreements and resource allocation requirements (e.g., 0.2 FTE, 0.5 FTE).

This position is responsible for delivering exceptional workplace experiences through strategic client partnerships, innovative communications, effective event execution, and cross-functional collaboration that drives measurable business outcomes.

What your day-to-day will look like:

Experience Strategy

•  Partner with account teams to develop and execute fun, impactful client engagement strategies that transform the workplace experience and strengthen client relationships.
• Integrating platform developed programs based on the committed tiering. (eg Strategy, Experience Everywhere upskilling app, Pitstop program, We Care, Experience Toolkit etc.)
• Work alongside Workplace operations teams to embed a culture of empowerment, engagement, and fulfilment, ensuring service delivery reflects genuine care and responsiveness.
• Support the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
• Develop and maintain clear Standard Operating Procedures for event planning and execution that ensure consistency and quality across all activations, making it easier for account teams to deliver exceptional experiences.

Event Management / Food & Beverage

• Planning & Conceptualization: Define event goals, themes, and formats, and create detailed project plans, timelines, and budgets.
• Logistics Management: Source venues, negotiate vendor contracts (catering, AV, decorators), and handle attendee registration/transportation.
• On-Site Execution: Oversee event setup, manage the itinerary, troubleshoot issues, and supervise staff and volunteers during the event.
• Financial Control: Track all expenses to ensure the event stays within the agreed budget.
• Promotion & Stakeholder Management: Collaborate with marketing teams to promote events and maintain positive relationships with clients or internal stakeholders.
• Menu Planning & Inventory: Collaborate with the Vendors / Head Chef to create menus, set pricing strategies, and manage procurement, vendor relationships, and inventory turnover.
• Compliance & Safety: Maintain high standards of food safety, hygiene, and sanitation in compliance with local regulations and HACCP policies.
• Customer Experience: Handle employees / guest inquiries, feedback, and complaints to ensure high levels of satisfaction

• Improvement Plan: Design Journey Map at various touchpoints & propose new ideas to improve event and service quality

Cross-Account Collaboration

• Share insights, best practices, and lessons learned across multiple accounts and nominate champions to join COPs conducted by the Geo-Leads on a monthly basis.
• Facilitate knowledge transfer between account teams to drive continuous improvement.

• Support the alignment of service delivery approaches while respecting client-specific requirements and preferences.
• Leadership & People Skills: Strong capability to lead, train, and motivate staff, along with excellent communication skills.

Required qualifications:

• At least 2 years in operations and event management in the hospitality or real estate industry (FOH experience is a plus inclusive of the above)
• Impressive portfolio of previously managed events with VIP / VVIP / C-suite stakeholders (weddings, meetings, parties, corporate events)
• Excellent time management and communication skills
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• MS Office / Mural / Campaigning, Survey, Journey Mapping Tools / Canva

Task Skills

• Excellent Project management
• Strong social media & Marketing literacy
• Creating Surveys via Tech Tools (Microsoft Forms / Survey Monkey / Corrigo etc)
• Building compelling proposals for client presentations (PPT,
• Design Thinking and Journey Mapping Tools

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.