Assistant Workplace Manager
Core
Supporting the operational team to deliver leading-edge facilities and workplace services that align with JLL's 'The Future of Work' methodology, focusing on community building, event execution, and customer service excellence for ByteDance Singapore offices.
Role type
Assistant Workplace Manager (Facilities & Events Operations)
Builds
Flexible, sustainable, productive, and joyful workplace environments for end users and employees.
Domain
Commercial Real Estate / Workplace Services / Hospitality
Deliverable
product features
Required skills
Event planning and execution, Customer service management, Stakeholder engagement, Team training and development, Data analysis and reporting, Process improvement, Content creation for campaigns, Office amenities management
Preferred skills
Experience in airlines, hotel, or F&B industry, Experience in Tourism sector
Technologies
HX Calendar, Event management tools
Responsibilities
Plan and execute client events, Manage receptionists and workplace ambassadors, Engage with guests and stakeholders, Develop workplace initiatives and campaigns, Evaluate event performance and report statistics, Assist in improving low CSAT scores through team training, Standardize office amenities collection, Train new team members on customer service
Seniority
Junior to Mid-level, hands-on IC
