Operation Command Centre - Executive
Core
Primary point of contact for facility-related issues and safety/governance support during employee commute, handling queries via calls, emails, and ticketing systems.
Role type
Facility Helpdesk Executive
Builds
Facility management work orders and safety compliance tracking
Domain
Commercial Real Estate / Facility Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Ticketing platforms (ServiceNow, Corrigo), MS Excel, GPS tracking systems, Telematics dashboards, Facility helpdesk tools
Preferred skills
None stated
Technologies
ServiceNow, Corrigo, MS Excel
Responsibilities
Create and monitor work orders in facility management software; Track SLA adherence for facility support tickets; Coordinate with function leads for timely closing; Handle employee queries via calls, emails, and ticketing systems; Monitor safety compliance; Ensure timely escalation and resolution of issues.
Seniority
Junior, 1-3 years experience