Work Place Ambassador (m/w/d)
Core
Deliver exceptional client experience and hospitality-focused service at the Front of House (FOH) of commercial properties, acting as the primary point of contact for employees and guests.
Role type
Workplace Experience Ambassador (Client-facing Service Role)
Builds
Superior service delivery and engagement for commercial real estate clients
Domain
Commercial Real Estate / Facility Management
Deliverable
client delivery
Required skills
German (competent), English (competent), customer service, hospitality, security procedures, event coordination, data collection and reporting, multitasking, Microsoft Office proficiency
Preferred skills
Prior experience in hospitality, facility/property management, operations, or commercial real estate, knowledge of soft services delivery, interest in technology and process improvement
Responsibilities
Welcome visitors and ensure security compliance, serve as initial point of contact for inquiries and issues, conduct routine walkthroughs to assess service delivery, support data collection and reporting, organize and host client engagement events, manage conference room bookings and scheduling conflicts, identify risks and escalate security incidents, assist with third-party vendor relationships
Seniority
Individual Contributor, entry to mid-level