Campus Ambassador
Core
Serve as the primary liaison between building occupants and facility services, ensuring a seamless and consistent level of service at every user touchpoint.
Role type
Campus Ambassador (Facility Services)
Builds
Client floor comfort and workplace service experiences
Domain
Commercial Real Estate / Facility Management
Deliverable
client delivery
Required skills
Customer service, ticket management, troubleshooting, site walkthroughs, data collection and reporting, work order creation, safety compliance, budgetary request support
Preferred skills
Interpersonal skills, verbal and written communication, organizational skills, process management
Responsibilities
Serve as the initial point of contact for client employee inquiries and issues; Conduct routine walkthroughs to ensure building cleanliness and aesthetics; Support data collection and reporting; Create and dispatch work order requests; Support the Facility Management team with budgetary and financial tasks; Provide support for guests and employees on dedicated floors; Comply with safety procedures and housekeeping standards
Seniority
Entry to Mid-level, hands-on IC