BI Analyst- Customer Engagement
Core
Lead voice of customer (VOC) research and analytics to drive program and product decisions by designing research programs, building scalable reporting frameworks, and translating ambiguous business questions into actionable insights.
Role type
Insights and Analytics Manager (IC)
Builds
Scalable reporting frameworks, dashboards, automated reporting pipelines, and predictive/prescriptive analytics models.
Domain
Real estate services / Customer Experience Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
Survey design and execution, data modeling, BI tool proficiency (QuickSight/Tableau), qualitative and quantitative analysis, stakeholder intake and requirement translation, proactive insight synthesis, independent project management.
Preferred skills
AI-powered analytics features, journey-based/lifecycle analytics, navigating ambiguity, systems thinking, emerging technology exploration.
Technologies
Qualtrics, Medallia, Amazon Pulse, Amazon QuickSight, Tableau, generative AI, text analytics.
Responsibilities
Design, program, and deploy research using enterprise survey platforms; integrate and analyze engagement data across tools and touchpoints; conduct stakeholder intake sessions to clarify research needs; build and maintain scorecards and automated reporting pipelines; monitor key metrics to identify trends and surface emerging signals; create flexible predictive and prescriptive analytics models.
Seniority
Senior, hands-on IC
